Introduction

Organizations are increasingly becoming dependent upon IT to satisfy their corporate aims and meet their business needs. There is a growing dependency on quality IT Services to match the business needs and user requirements. IT Service Management is concerned with delivering and supporting IT Services that are appropriate to the business requirements of the organization. IT Infrastructure Library (ITIL^® ) is the most widely accepted approach to IT Service Management in the world.

An Overview to ITIL^® course includes:

• Basic Concepts of ITIL
• Service Support Concepts of ITIL
• Service Delivery Concepts of ITIL

Course Benefits

This course will enable you to:

• Discuss the basic concepts of ITIL^®
• Understand the ITIL^® framework for IT Service Support.
• Understand the ITIL^® framework for IT Service Delivery.

You receive a certificate of completion after successfully completing this course.

Content Brief

The IT Infrastructure Library (ITIL^®) is a series of best practices for IT Service Management (ITSM). Collected in a set of various books and developed by leading industry experts, consultants and practitioners, ITIL^® promotes best practices in the Delivery and Support of IT Services.

Of the 8 books in publication, 2 books are at the core of the IT Service Management i.e. Service Support and Service Delivery.

Developed in the late 1980’s, the IT Infrastructure Library (ITIL^®) has become the world-wide de facto framework in Service Management.

Starting as a guide for UK government, the framework has proved to be useful to organizations in all sectors through its adoption by many Service Management companies as the basis for consultancy, education and software tools support.

Today, ITIL^® is known and used worldwide and is the only public domain worldwide standard philosophy for IT Service Management.

Target Audience: People in the IT industry who are into IT Service Delivery—Engineers, Service Delivery Managers, CTOs etc.

Prerequisites: None

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